Backstage Tours Coordinator | Lyric Opera of Chicago

Submitted by ttuckett on Mon, 08/20/2018 - 3:31pm

Lyric Opera of Chicago exists to provide a broad, deep and relevant cultural service to the Chicago region and the nation, and to advance the development of the art form of opera. Lyric Unlimited, a division of Lyric Opera of Chicago, offers a multifaceted program of expanded community engagement and artistic initiatives that includes Lyric's longstanding education programs.

The Backstage Tours Coordinator provides on-site logistical and administrative support for all Backstage Tours programs.

Duties and Responsibilities

  • Provides logistical support for all Backstage Tours programs, as delegated by Learning Programs Manager
  • Processes student tour order forms, bus scholarship requests, schedules tours, and confirms reservations with school contacts
  • With Group Sales team, facilitates booking of group tours
  • Responds to inquiries and organizes private group tours, checks facility availability for tours and responds accordingly
  • Sends invoices, receipts, and collects payment for student and group tours
  • With Learning Programs Manager, monitors public tour ticket sales and addresses capacity issues as needed
  • Assigns and distributes tour guide schedules
  • Sets up and breaks down tour route, informs guides of pertinent information for the day, greets tour groups/schools, introduces tour guides to each group, and troubleshoots when unforeseen changes or obstacles arise
  • Participates in tour guide training workshops and mentor meetings
  • Reports and records tour guide observation/evaluation data

KNOWLEDGE AND SKILLS:

  • Bachelor's Degree from an accredited college or university, or equivalent experience
  • Background in music or theater desired
  • One to three years of administrative experience
  • Must be culturally aware/sensitive, customer-focused, energetic, enthusiastic, well-planned, and organized
  • Comfortable addressing groups of people
  • Strong oral/written communications skills
  • Working knowledge of and comfort working with:
  • Microsoft suite of products
  • CRM expertise (Tessitura desired)
  • Ability to think quickly and problem solve
  • Previous experience in customer/patron service desired
  • Experience working with volunteers desired
  • Knowledge and understanding of school culture and working with teachers and students desired

WORK CONDITIONS:

  • Ability to occasionally work weekends
  • Standing and walking for prolonged periods of time
  • Walking multiple flights of stairs each day
  • Ability to operate a computer keyboard, mouse, and other office equipment
  • Final candidates will be required to pass a background and credit check

REPORTSTO:  Learning Programs Manager

STATUS:          Seasonal, Part-time, Non-exempt

Contact Information
Contact Email: